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Terms of Service / Return Policy
Purchasing Terms — Merchandise
All prices are in US Dollars. Advance payment in full via Visa or MasterCard only is required. Prices are subject to change from time to time in Young & Reckless sole discretion.
Order Processing
All orders are processed as soon as they are received. Orders cannot be cancelled, changed or combined once they have been processed. Please ensure that the shipping address you provide during the checkout procedure is accurate and complete before placing your order. Your shipping address cannot be changed once your order has been processed.
Shipping
Orders that contain only in-stock items are typically shipped within one (1) to three (3) business days. Orders that contain one (1) or more pre-order items are typically shipped one (1) to three (3) business days after the pre-order item(s) arrive(s) at our shipping warehouse. Shipping may be slightly delayed on US holidays.
Orders shall be deemed delivered when the shipping carrier provides confirmation that the package was successfully delivered to the address you submitted during the checkout procedure. Young & Reckless is not responsible for non-receipt of orders that have been deemed delivered. Young & Reckless is also not responsible for non-receipt of orders due to failure to properly submit an accurate and complete shipping address during the signup procedure.
Domestic Shipping (US): Our domestic carriers are USPS and FedEx. The shipping timeframes provided during the checkout procedure are estimates only. The typical delivery timeframe for USPS is three (3) to ten (10) business days. The typical delivery timeframe for FedEx depends on the service selected. Shipping charges are determined by the number, weight, and type of items ordered and the shipping carrier and service selected. We do not ship COD.
International Shipping (Outside The
Returns
Returns are accepted only under the following conditions:
- The return must be received by Young & Reckless within 30 days of purchase.
- The returned item must have its original tags attached.
- The returned item must be unworn and in new condition.
All returns are subject to a $5.00 restocking fee per package.
Refunds
After receiving the returned item, Young & Reckless will credit the customer's account for the original purchase price minus the $5.00 restocking fee. Young & Reckless will not refund any customer whose order is not received because the shipping address provided during the checkout procedure was inaccurate or incomplete unless that order is classified as undeliverable and returned to Young & Reckless (see the Undeliverable Packages section below for details). Young & Reckless will not re-ship any order that is not received because the shipping address provided during the checkout procedure was inaccurate or incomplete.
Exchanges/Returns
To exchange an item, the customer must return the unwanted item according to the return procedures listed above. A refund will be credited to the customer's account, and the customer must place a new order for the desired item.
Y&R Return Instructions:
Once we receive customer returned merchandise we will immediatley take care of corrections that need to be made. We will review your invoice and corrections you have given and will correct any errors made on our behalf. Thank you.
Backorders
If all of the items included in your order are out of stock you will be notified via e-mail that your order has been cancelled due to lack of inventory and you will be issued a full refund of your order total (including shipping and handling, gift wrap and tax).
If some but not all of the items included in your order are out of stock you will be notified via e-mail that your order has been placed on hold due to lack of inventory and you will be asked to advise Young & Reckless to:
- Hold your entire order until the item or items that are out of stock are re-stocked; OR
- Ship the items that are in stock and substitute one item that is in stock for each item that is out of stock (each substitution must be of equal or lesser value than item originally ordered and will be subject to approval by Young & Reckless); OR
- Ship the items that are in stock, issue a full refund for the item or items that are out of stock, and issue a partial refund for the cost of shipping and handling and (if applicable) tax; OR
- Cancel your entire order and issue a full refund of your order total (including shipping and handling, gift wrap and tax).
Young & Reckless will hold your entire order until either (a) you respond to this email or (b) the item or items that are out of stock are re-stocked.
Unshipped Pre-orders
If your order contains one (1) or more pre-order items you may cancel it at any time prior to shipment to receive a full refund of your order total (including shipping and handling, gift wrap and tax). You may contact Young & Reckless Customer Service to submit a refund request. Orders that contain (1) or more pre-order items cannot be cancelled after the pre-order item(s) arrive(s) at our warehouse and the order is shipped.
Undeliverable Packages
If for any reason your order is classified as undeliverable and returned to Young & Reckless you will be notified via email that your order has been cancelled due to a failed delivery attempt and you will be issued a refund of your order subtotal. Shipping and handling and (if applicable) gift wrap will not be refunded. Young & Reckless will not re-ship any order that is classified as undeliverable and returned to us.
State Sales Tax
In accordance with state law, we are required to charge sales tax on orders shipped within the state of
Purchasing Terms - Subscriptions
Pricing and Payments
All prices are in US Dollars. Prices are subject to change from time to time in Young & Reckless sole discretion. The subscription or membership fee represents the price of the subscription or membership and not the price of the membership welcome package or other complimentary merchandise, which (if included) is included free with the purchase of the membership or subscription. Young & Reckless will accept payment via MasterCard or Visa, and sometimes American Express only if so specified on the site. In the event of a credit card chargeback, your subscription will be placed on hold and made inaccessible until resolution of the chargeback, and there will be no credit or refund for the period that your subscription is inaccessible. Mail-in payments are accepted for the purchase of certain subscriptions and memberships, but only if so specified on the applicable site. Where mail-in payment are permitted, they must be in the form of cashier's check or money order; please do not mail cash or personal checks.
Order Processing
Orders for Subscription Services paid by credit card are processed immediately and cannot be cancelled or changed once they have been processed. Where mail-in payments are permitted, orders paid by mail-in payments may take four to six weeks to process. Please ensure that the shipping address you provide during the signup procedure is accurate and complete before placing your fan club membership or other subscription order. Your shipping address cannot be changed once your order has been processed.
Shipping
Any membership welcome package or complimentary merchandise which may accompany a fan club membership or other subscription will be shipped 6-8 weeks from the time of purchase where available. The typical delivery timeframe is 8-10 weeks from the time of purchase, but please allow up to 12 weeks for delivery. Subscribers with an international shipping address are responsible for any and all duties and taxes which may be incurred upon delivery. If you refuse to pay duties or taxes, your package will be returned to Young & Reckless, will not be re-shipped, and no refund will be given.
Any membership welcome package or complimentary merchandise which accompanies a fan club membership or other subscription will be deemed delivered when the shipping company provides confirmation that the package has been successfully delivered to the shipping address you provided during the signup procedure. Young & Reckless is not responsible for non receipt of membership welcome packages or complimentary merchandise that have been deemed delivered. Young & Reckless is also not responsible for non receipt of membership packages or complimentary merchandise if you did not properly submit your correct and complete shipping address during the signup procedure.
Refunds, Returns and Exchanges
Fan club memberships and all other Young & Reckless Site and Young & Reckless Service subscription sales are final: there are no refunds, returns, exchanges or credits for memberships or subscriptions or associated membership welcome packages for any reason, including, but not limited to, the inability to purchase pre-sale tickets or inability to purchase preferred seats. Fan club memberships (and all other Young & Reckless Site and Young & Reckless Service subscription purchases) include only access to the fan club (or other subscription-based Young & Reckless Site or Young & Reckless Service). Any physical merchandise which may accompany a fan club membership or other subscription is a gift, and no refunds or credits will be issued due to non receipt of such physical merchandise, and such physical merchandise may not be returned or exchanged for any reason.
Undeliverable Packages
If for any reason any membership welcome package or complimentary merchandise associated with the purchase of a subscription service is classified as undeliverable and returned to Young & Reckless, we will not issue a refund and will not re-ship.
Ticket Sales
All ticket sales on a Young & Reckless Site or through the Young & Reckless Services are operated by third-party vendors. As such, Young & Reckless is not responsible for any issues that may arise regarding ticket sales. Please contact the ticket vendor for customer support associated with ticket sales.
Furthermore, Young & Reckless makes no guarantees that tickets will be available to users of a Young & Reckless Site or through the Young & Reckless Services. Any available tickets will be made available on a first-come, first-serve basis, and Young & Reckless does not warrant that tickets will be available for every concert or event date, or for every user. Young & Reckless makes no guarantees with respect to the availability of tickets nor does Young & Reckless make any warranties or representations with respect to any tickets received.