Help Center

Frequently Asked Questions

Shipping Methods/Shipping Times:

1. What shipping options are available? How long will it take?

2. Do you offer International Shipping?

3. How long does International Shipping take?

4. Holiday Shipping Times


1. Can I return my order?

2. Can I do an exchange?

3. If I need to return/exchange an item, do I have to pay the postage?

4. What do I do if I received the wrong item?

5. Can I return Bundles or Mystery Boxes?

6. What do I do if I received a damaged item(s)?

Order Status:

1. How do I change or cancel my order?

2. What is the status of my order?

3. What could cause a delay in my order shipping out to me?

4. What happens if my package says it’s delivered but I have not received it?

General Questions:

1. What forms of payment do you accept?

2. Why won’t my credit card work at checkout?

3. Why was I charged but my order did not go through?

4. How long does it take for me to receive my refund?

5. Why can’t I apply my discount promo code to my order?

6. How do I contact customer service?

7. Why did I receive a refund?